Exceptional customer support: How Prism goes above and beyond to serve you.

In today's dynamic business landscape, companies from all around the world understand that exceptional customer support has evolved into a cornerstone for any thriving business. Customer expectations have shifted, and businesses now recognize that robust customer support isn't just an option—it's a paramount component that can make or break their success. As markets become more competitive and interconnected, the significance of delivering great support services cannot be overstated. Creating an automated process for managing messages, and receiving emails and texts can be beneficial to your business in many different ways, helping you save time and increase productivity. There are significant reasons why a company should invest in developing new ways to maintain constant communication with their customers and technology is one of the best tools in today's competitive business world to put the customer at the epicenter of the business’ actions.

Customer support at Prism is not an exception. As a company, we have put in place a culture where the center of our projects and our actions are our clients, understanding that our business requires keeping track of our technology lifecycle and maintenance. Our job is to make your business more efficient, to help you optimize your processes, increase productivity, and to promote business growth. 

Software maintenance is a fundamental part of our work. As part of Prism customer support, we have designed special plans to offer comprehensive details to help you solve software problems and answer any question that might arise, protecting your company from potential expensive disruptions that might interfere with your business goals.

Our customer support and software lifecycle maintenance plan is now one of the best investments you can think of to take your company to new heights, allowing you to control your business strategy and decide when to take advantage of the products and improvements provided in each upgrade release.

Here are some of our plan benefits:

Lower cost of operations:

We have established a fixed cost for customer support and one for lifecycle maintenance, budgets for investing in optimizing your operation are now easier to manage, and more predictable since there won’t be any additional costs, surprise expenses or unexpected charges related to software optimization for your operation.

Increase efficiency and productivity:

It will only get better. With every update we launch to our software, the latest version will likely include enhancements that will increase productivity. Additionally, we have put in place a customer support team of highly-trained technicians to help you get the quickest solutions to any problems that might arise, with just a phone call, or an email to our support team. Our team focuses on providing professional information and service that will help you make the best out of your custom-designed software. 

Convenience and accessibility:

Get comprehensive customer support during regular business hours via phone, email, chat, or access our web-based technical documentation at any time, anywhere.  Additionally, access free Monthly training and learn everything you need to know to increase productivity and make the most out of your products.

Special features:

We update and upgrade our services to keep up to date with the latest technologies in the business. Access online information for self-service support, discover new features or future products currently under development phase. Or, access to remote technical support from knowledgeable individuals available to you, for quick resolutions to any software-related problem. 

At Prism, exceptional customer support is at the core of our mission. We go above and beyond to serve you, ensuring your business thrives with efficient processes and increased productivity. Our fixed-cost support and maintenance plans provide peace of mind, allowing you to focus on growing your business. 

With our dedicated team of highly-trained technicians, convenient accessibility, and regular software updates, we are here to support you every step of the way. Partner with Prism for unrivaled customer support and take your business to new heights.