Technical Services Engineer
Job Description
The Technical Services Engineer needs to be adaptable, a skilled communicator, adept at time management, organized with an expert attention to detail, as well as an experienced multitasker. They should be seasoned in troubleshooting complex technical issues.
Technical Services Engineer Responsibilities:
- Implement products in the cloud or on-premises and troubleshoot issues as they arise
- Provide technical support for our products and services as well as internal support requests
- Assist with the management of Active Directory for user management as an internal IT resource.
- Monitor and troubleshoot software related issues.
- Expert in the troubleshooting and management of DNS servers and systems
- Proactively identify and resolve potential issues before they become critical.
- Expert in the analysis of patterns and behaviors to get to root cause and resolution
- Expert in documentation of issue, next steps, and resolution
- Assist in the development of documentation concerning product behavior and expectations
- Detail oriented in the creation of ticket escalations, reproduction steps, and presentation of facts for analysis by developers
- Manage the provisioning, installation, and maintenance of our company's products
Technical Services Engineer Requirements:
- 3+ years of experience in a Technical Service Engineer role, with a focus on troubleshooting, setting up, and managing SQL databases.
- Excellent problem-solving and analytical skills
- Deep knowledge of SQL database architecture, systems, management, troubleshooting, and maintenance
- Experience with cloud and on-premises product implementation.
- Expertise in network and software administration, including the management of servers, databases, and other software infrastructure
- Manage internal customer infrastructure and security, including the implementation of security best practices
- Keep up to date with the latest IT technologies and best practices
- Ability to configure websites and web services including HTML formatting and SSL creation.
- Configure and maintain network devices such as routers, switches, and firewalls
- Collaborate with Engineering and Customer Support to identify and resolve ongoing problems with Prism products/infrastructure
- Strong knowledge of ERP database systems, AccountMate is a plus
- Flexibility to occasionally work nights and/or weekends when working with customer upgrades and installations; normally scheduled in advance
Benefits
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Hybrid/remote Work Program to allow for flexibility between home and the office
About Prism Visual Software
Prism Visual Software provides operational route accounting software systems for route and pre-order sales, delivery, and equipment service companies in DSD and distribution. We support a wide range of industries with end-to-end solutions to manage inbound and outbound sales, route and field service management, inventory tracking, invoicing, payments, communication, and web commerce. Prism has long-standing expertise in designing and maintaining industry software solutions for clients worldwide and companies of all sizes.
Prism Visual Software, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to color, race, sex, religion, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
To apply for this position, please submit a resume and a cover letter.
