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      Minimate - Sync Error(SQL Server Error)

      Error Message in Minimate Device: SQL Server Error: Server in recovery mode. Last transaction was rollback for Ticket no. (ex. 1111122) SQL Sever Error: Server in recovery mode. If this problem happens again, Please call to customer support.

      Error Message Received from Minimate Device:

       

      Troubleshooting Steps for Minimate Device Error Message. 

      Step 1
      Verify that the ticket number is displayed on the Minimate device within ServQuest to ensure that all tickets are completed in ServQuest.

      Step 2

      When the ticket is completed in ServQuest, Delete the database at the end of the day.

      Instructions for Deleting the Database in MiniMate

      1. Open Minimate
      2. Click on Settings

       

       

      3. Go to Bottom and find Delete DB

      4. Enter password 4 zero's “0000” and hit Delete DB

       

      5. Click Yes