- Customer Help Center
- Payment Processor
- Payment Processor - Troubleshooting
Payment Processor- Unable to Add A Credit Card
Violation Error when trying to add a credit card to a profile that has same Credit Card number
Error:
When a customer has several Credit Card profiles, and there is a need to add a credit card, sometimes the error will show:
The error occurs when the system cannot differentiate between the credit card profiles, and it "blocks" the user from creating double profiles with same properties.
Solution:
1. Customer maintenance -> Settings ->Payment Processor Profile Setup
2. Change the field of a phone number - This field has no effect on credit card processing,
3. Save the profile and add the credit card details.